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We're looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers via both inbound and outbound telephone calls. This role reports to the Customer Service Team Leader. What you'll be doing: Provide fantastic service to anyone you speak to Ensure adherence to internal and contractual quality standards Ensure... more ->
A bit about the role We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the Service Delivery Manager, the C o-ordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and sub-contractor appointments. We are looking for an enthusiastic, self-motivated, professional individual with excellent verbal and written communication skills. Work for this role comes through various channels (email, telephone and Google hangout... more ->
Our Deputy Managers are brilliant retail leaders, accountable for the day to day running of our stores in the absence of the Store Manager. With experience in a junior management role already under your belt, this is an opportunity to take your career to the next level. You'll be responsible for the customer experience, for maximising profit and minimising loss, and will ensure your store colleagues are clear on their sales targets and delivering Customer First behaviours at all times. Colleagues and customers are at the heart of this role. You'll encourage, praise and celebrate success with... more ->