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IT Support Analyst - Investment Management - 1st/2nd Line Support - O365 Our client, a leading Investment Management organisation based in London, are looking for an IT Support Analyst to join them on a permanent basis. This will be joining their Help Desk team playing a key role in a range of business-critical projects. The successful candidate will act as a key member of the IT Help Desk providing first and second line support and assistance to the business assisting with technology BAU and project related activity. Alongside this you will take ownership of tasks communicating with a range... more ->
Senior Support Analyst This note this role is a 6 month FTC. Based 100% Remote working 4 days a week. My client are looking to recruit an Senior Support Analyst on a 6 month FTC. Essential Skills Power Platform MS Dynamics CRM Microsoft 365 Intune Power BI Office 365 Azure Responsibilities: Proactively resolve all service tickets within agreed SLA. Proactively resolve Dynamics CRM and Power BI tickets and requests Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider. Serve as an escalation point for delivering 3rd line support. Actively... more ->
Service Desk Support Consultant - London We are looking for a Service Desk Support Consultant to join a global industry leader in the consumer goods industry. Our client is a large global enterprise who are headquartered in the USA and have a large presence in the UK, Europe and India. This role is to join their support team in London helping manage service desk requests across their nearshore operations. Permanent role, hybrid working, excellent salary package including a base of £35,000 - £45,000 depending on experience and bonus & benefits. Key experience required: Proven experience... more ->
Service Desk Analyst City of London (Hybrid) £30,000 - £35,000 per annum On behalf of a fast-growing financial services organisation, I am a tech-savvy, dynamic and skilled Service Desk Analyst with a passion for helping others. In this role, you will be the first point of contact for their user base, providing exceptional support and ensuring seamless operation. Due to the hybrid nature of the role, you will be required in their conveniently located City of London offices 3 days per week. Responsibilities: Accountability of day-to-day tickets for tech support incidents at service desk level.... more ->
Service Desk Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This Service Desk Analyst role will see you working to ITIL standards in a highly professional environment. As well as at least 1 years' experience working on a service desk (for example, as a service desk analyst or service desk administrator), you will ideally have experience of: Working in an ITIL environment Service Desk Support (1st and some 2nd line) Microsoft technologies: SCCM is desirable, as is MS Office, Windows 10 &... more ->
Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and removal of user or account permissions to systems and data, including 3rd parties where this may be applicable. You will be responsible for providing System Access, conducting regular security reviews aligned to audit and CISSP best practice, and ensure... more ->
Wanted! A dynamic hands on-site Infra Engineer to join a small growing FinTech business located in the heart of the City of London. This is not your normal corporate role fighting bureaucracy with pointless processes. Our company is fast paced and streamlined for delivery, so we are looking for someone who has the skills to both keep the show on the road, but design and deliver our infrastructure as we grow; we have startup mentality but without the risks as we have a large growing customer base of over 15,000+. Reporting to one of the founders, the role is the goto Infra Person for the org.... more ->
2nd Line Support Engineer - Cloud - Office 365 - London Location: onsite in Central London Salary: Up to £40k (DOE) + Benefits Start Date: ASAP Please Note: this role unfortunately does not offer sponsorship. The Company: Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role: Our... more ->
Job Title: IT Support Help Desk Specialist Location: London (onsite) Salary: £40k + Bonus Role Overview: Join our global investment management firm as an IT Support Help Desk Specialist. Provide hands-on 1st to 2nd line support and systems administration for our New York and London offices. Deliver exceptional service, especially to senior executives, and manage IT issues for over 250 employees worldwide. Key Responsibilities: System Management: Ensure smooth operation of computer systems. Support: Provide 1st - 2nd line support and administration. Executive Service: Deliver white-glove... more ->
Working as part of the Global IT Service Desk team, you will be responsible for providing telephone and email support to this US led law firm's users and clients in regard to the firm's software applications. You will work 5 days a week (Monday to Friday) in their London City office working either 9.00 -5.00 pm or 11.00 - 7.00 pm. You will answer, track, monitor and resolve incoming telephone and email requests for assistance, resolving 85% of problems upon first contact and then, if necessary, escalating to an appropriate team. You will support users on Windows 10, Office 365, iManage DMS... more ->
IT Support Engineer with 2nd Line support experience required for my leading IT MSP client based in Central London. IMPORTANT INFORMATION: 1- The salary on offer is between £30k -£35k basic - no more than £35k will be offered so do not apply if the salary does not work for you. 2- This role would be full time in the office 5 days per week for the first 6 months and then from month 7, hybrid working - 3 days in the office and 2 days per week working from home. Do you have 2nd Line IT Support skills? Would you be interested in working for a leading UK IT MSP based in Central London? Are you... more ->
2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme,... more ->
2nd Line Support Engineer - High Wycombe - £26-28K Seeking an IT Support professional to join our team. Proving assistance & support to internal users within IT Infrastructure. Responsibilities: - Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners. - Maintain & administer computer networks and related computing environments. - Handle user account management in Active Directory. - Provide tech support for issues related to DNS, Firewall, Windows, Mac OS, Windows Server, TCP/IP protocols. - Respond to IT support requests timely &... more ->
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are... more ->
Our client, a prestigious global enterprise has an opening for a London based Service Desk Manager to manage a team of support engineers to provide IT support to the business in their UK, Europe & IMEA offices. The role requires a good level of hands-on technical understanding to help mentor, inspire and develop the team within their roles and increase their capabilities whilst contributing to the overall service strategy. Responsibilities: Day to day hands on management of the London based service team. Ensuring all requests are responded to within a timely manner and resolved with a high... more ->
SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - 23,000 TO 26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates... more ->
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is... more ->
2nd Line Support Analyst - London - Consultancy - 35,000 - 40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring... more ->
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a... more ->
1st Line IT Support 24,000 + bonus Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties will include: Analysis, diagnosis and resolution of software and IT issues Setting up new users hardware and applications Provide excellent customer service We are looking for: Highly motivated individual Strong attention to detail Enjoys working in a fast paced environment Strong communication and interpersonal skill Good understanding of IT Systems Previous experience in a similar role (desirable) If you have... more ->