Title: ServiceNow Senior Administrator/Developer

Salary: National - ranging from £49,700 - £70,000 and London from £53,300 - £80,000 per annum

Location: London, Leeds, Edinburgh

SC Clearance: The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting.

Would you like an opportunity to be at the forefront of our ambition to be a data and technology-driven regulator of the future?

The team/department
The ServiceNow Senior Administrator/Developer will be working within the ERP Product Group DevOps team within our Data Tech & Innovation division.
The role will be collaborating with the ERP Product Group and key business owners and SMEs within the team.
You will play the role of a senior developer in a team delivering improvements to our existing ServiceNow instance and business-as-usual operations.
Additionally, the identification of new opportunities for leveraging the functionality offered in the latest versions of ServiceNow. 

What you will be doing
. You will administer, configuring, customising, and integrating the platform while working in a DevOps operating model to ensure the instance is upgraded following the ServiceNow cadence and FCA roadmap
. Supply creative solutions for customer requirements utilising the technology stack available within ServiceNow including JavaScript, Flows, Integration Hub and Workflows following the ServiceNow and ITIL best practices
. Guiding other members in an Agile team with a strong focus on continuously delivering value to the customers while making sure that the Sprint goals and Product goals are achieved and is adhering to the Product roadmap
. Create and maintain documentation where necessary whilst mentoring the team
. Participating in technical discussions with stakeholders alongside the Product owner and Technical Architects to develop and grasp the context of the requirements before implementing them
. Provide BAU guidance for the platform alongside other team members in production releases.

What you will get from the role
. Exposure and a chance to upskill in various modules of ServiceNow including ITSM Pro, HR, SIR, Vulnerability Response, SecOps and ITOM discovery
. Work in a fun and friendly agile team who are passionate about making a difference
. An inclusive and diverse environment with opportunities to join the staff networks.

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:
. 25 days holiday per year plus bank holidays
. Private healthcare with Bupa
. A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
. Life assurance of eight times your basic salary
. Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you'll have
Minimum
We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.
. Proven experience in ServiceNow Administration and Development
. Certified as a ServiceNow System Administrator
. ITIL V3/V4 Foundation accreditation


Essential
. Excellent command on the platform basics including ACLs, UI policies, Client scripts, UI actions, Business rules, Workflows, Flow Designer, Mid Server configuration and ServiceNow best practices
. Strong experience in designing, building, and implementing solutions for the following modules: ITSM, CMDB, ITOM, HRSD, SIR and SecOps
. Competent in various integration methods such as Data source, REST/SOAP APIs and Integration hub
. Good knowledge of OOTB capabilities of ServiceNow and a hunger to keep yourself up to date with the developments in the ServiceNow world
. Identify and implement the right solution using your knowledge of the capabilities of the platform
. Ability to forge and maintain strong relationship with team members and stakeholders

About the FCA
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.
The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.

If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV.

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing