*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance*

Job title: Desktop Support Engineer III

Location: Yeovil, Somerset

An exciting opportunity to work for a Global IT Consultancy company.

Additional info:

Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK.

The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.

This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays.

Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance.

Responsibilities:

• Desktop/Laptop/VDI build, configuration and deployment to end users
• Software installation/deployment
• Smartphone deployment
• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
• Hardware installation/upgrade/break fix for desktop, laptop, and server
• Smartphone support
• Service Desk cover as required
• Assisting with customer projects

What we're looking for:

• Full UK driving license is essential to provide support across the large site and surrounding satellite sites
• Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support
• Microsoft Office 2010 onwards
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS/Application deployment
• Good verbal communication: ability to communicate to all levels
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Good time management/organisational skills
• Work well as part of a team or independently
• Driving licence essential to provide support across the large site and surrounding satellite sites

Desirable skills/qualifications:

• Microsoft Windows 7/10 training and certification
• Active Directory management
• Understanding of SCCM
• Understanding of Mobile Iron or similar mobile device management platforms
• Understanding of McAfee EPO

Employee benefits:

• Flexible benefits including, medical insurance and eyecare vouchers
• Company pension scheme
• Income protection after 6 month's service
• 23 days holiday raising to max 25
• Option to purchase/sell additional holiday
• Life insurance
• Employee Assistance Programme