CareerBoard

Trilogy International are seeking a dynamic and experienced Business Readiness Lead on behalf pf our Banking client, based in Dublin. The successful candidate will spearhead the overhaul of their contact centre operations. As a vital member of the team, you will play a pivotal role in ensuring seamless integration and adoption of new processes, technologies, and strategies aimed at enhancing customer experiences and operational efficiency. Key Responsibilities: Collaborate with cross-functional teams to develop and execute a comprehensive business readiness strategy aligned with the...  more ->

Job Description: Summary of Role: In that role, they will: Bring a good understanding of the Banking domain having worked in similar capacity earlier. Interact with business users and technical team for understanding of functional requirements. Document business requirements and process flows using different tools like JIRA, Confluence, Blue Works, Lucid Chart, MS Visio etc., Analyse and design solutions with the support of Solution Architects. Provide feedback on test cases and support to Quality Assurance for testing. Support in client UAT. Job Description Responsibilities of the role:...  more ->