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Description: OVERVIEW: The primary purpose and function of this position is to support our client's B2B customer base, outside sales representatives and senior management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Field incoming customer calls. Provide complete, professional responses to internal/external customer inquiries. Enter, modify, and expedite customer transactions in ERP system (quotes, orders, RMAs). Handle incoming (walk-in) customer requests. Demonstrate products. Identify root cause of issues identified from customer inquiries and work with appropriate teams to address. Communicate... more ->
Description: Responsible for the timely dispatch of Service Requests and Preventative Maintenance Inspections. Will work directly with technicians, field leaders, and use routing software to build optimized schedules for technicians in specific locations. Will assist with managing the backlog and providing timely updates on aging or pending requests. Dispatchers will take incoming calls from technicians to update schedules and ticket notes. Dispatches will monitor regional email boxes to assist technicians, field leaders, and field support with scheduling needs. As needed, dispatchers will... more ->
Customer Service Representative Whitehouse Station, NJ ($19-20.50 USD/hour) (Paid Training) Highlights of the job: Industry: Customer Service/Insurance Employment Type: Contract-to- Hire (6 month) Hybrid after training! 3 days in office/2 days work from home NO WEEKENDS! Benefits of this role: Opportunity to work for one of the top insurance companies! Work a day shift M-F between 8am-6pm Helpful and supportive leadership and executives ROOM FOR GROWTH! A Day in the Role: Provide superior customer service to all internal/external business partners Assume ownership and timeliness in handling... more ->
Description: Assists customers with new and existing claims Promotes participation of our client's preferred provider programs and services when applicable Provides telephone coverage in accordance with position description Adheres to the standards put forth in call strength audit guidelines Actively works to increase product knowledge - utilizes KM and resources from the SCO Intranet pages Meets performance and dependability expectations as outlined by management Contributes to a positive and respectful environment that fuels engagement May be called upon to handle additional duties as... more ->
Job Description: We are looking for an individual who will create a positive first impression and establish strong member relationships while assisting members and potential members with their telephone requests in a very fast paced environment. Answering inbound calls in a courteous and friendly way regarding online mobile banking, deposits, withdrawals, transfers, balances, fraudulent charges, travel alerts, and more. Will be answering 75-125 calls a day. Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of customer service... more ->
Description: Call Intake Specialists are responsible for handling inbound phone calls from clients and technicians. Phone calls from clients include creating service tickets, providing updates on existing service tickets, and triaging calls to transfer to other team members and/or departments. Phone calls from technicians include creating service tickets, providing updates on existing service tickets, documenting updates on existing service tickets, and dispatching service tickets to technicians. Call Intake Specialists are also responsible for the processing emails from multiple sources.... more ->
Description: Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance via phone or email channels. Meets/exceeds key critical metrics. Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. Maintains knowledge... more ->
Description: Candidates will be handling all incoming/outgoing calls, walk in appointments, filing, taking prescriptions, verifying insurance, calling doctor offices to verify appointments, and some filing. The client is looking for candidates that are patient, friendly, and have an outgoing personality. This is a very busy office. Medicare Advantage and Commercial Benefit experience is highly preferred Top Skills' Must Have: - Capacity working with the public - Customer service experience, any industry, with a professional manner - Positive attitude, personable, must be positive! - Ability... more ->
Description: Provide exceptional client service. Research and resolve problems and errors. Provide client and branch support for online and mobile banking and all other loan related transactions. Contribute to department service quality goal achievement. Proactively assessing client's service needs, resolving inquiries, providing account information, and performing a variety of transactions on the client's behalf. Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff. Utilize computerized systems to gather... more ->
TEKsystems is partnered with a national company in Olathe, KS that is seeking entry level customer service representatives for their 1:00PM - 10:00 PM shift! Apply today! Description: Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature. Qualifying/verifying customer requests. Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner. Effectively managing Customer... more ->
Description: INTERNAL: Here are some helpful notes about this role: The plant is open from 4:00 am to 5:00 pm - shifts will stagger - need to be able to work at least 8 hours between 4-5 Hours will be 4 am - 5 pm M- F with seasonal Saturdays. Saturdays are seasonal and rotate Pay range: $18-$20 Essential Duties and Responsibilities Enter customer orders received by email and phone into the ERP system Answer a high volume of incoming calls and emails promptly Assist customers with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with... more ->
Job Description: Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature. Qualifying/verifying customer requests. Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner. Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers' satisfaction. Other duties as assigned Location: Olathe, Kansas 66061 Shift Details:... more ->
A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS, EDUCATING AND TO PROVIDE OVERALL CLARITY AND SUPPORT OVER THE PHONE. DIRECT HIRE OPPORTUNITY PAY: $47,210.95 - Salary START DATE: July 22nd A local insurance company is looking to add to their customer service team! Hybrid after 90 days. Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of... more ->
Now Hiring for a Call Center Manager with a close client of ours to help lead, manage, and develop a team of outbound sales agents! Description: Manages 10-20 direct reports Oversees day to day operations of call center Lead trainings with new hires and oversee onboarding process Lead biweekly 1:1's with all direct reports discussing quality, performance, and areas of improvement Taking incoming calls from customers as needed with direct reports need help or guidance Oversee workflow management by delegating tasks/responsibilities Serve as resource for questions for reps on the floor Collect... more ->
JOIN GROWING CALL CENTER IN VALLEY! ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company. PAY: $21/hour and $31.50 for OT REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW) JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy About... more ->
A Financial company in Salt Lake City, UT is hiring multiple Customer Service Reps (Soft Collections) to join the team for a great long term opportunity! Job Description: Handling both inbound and outbound calls from customers setting up payment plans or making payments Soft collections and not heavy outbound in this role Reminders to customers who have bills due, warm calls and providing updates or ask how they can help Qualifications: 1-2+ years of call center customer service preferred NOT required, open to in person customer service Collections experience NOT required Need to have good... more ->
We are hiring for a local Utility Services Company and are looking for a well establish Customer Service Represeantive. Please see details below: Description: We are hiring 4 customer-focused representatives to join a very well-known organization in the call center. On a day to day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs. Reps will learn up to 5 different software sites/programs. Taking 40-50 inbound calls a day. General questions on service for utility service needs Payment/billing arrangements for... more ->
Currently seeking a Bilingual (Spanish/English) Customer Service Representative to join the team at a growing credit union! Job Description: Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance via phone or email channels. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. Skills & Qualifications: Bilingual... more ->
JOIN GROWING CALL CENTER IN VALLEY! PAY: $19/hour HOURS: Monday to Friday 5AM - 5PM (You pick your 8 hour shift) REQUIREMENTS: Open to restaurant or retail customer service experience JOB DESCRIPTION: This position is a customer service call center position with 80% quote benefits, eligibility and claim status accurately and timely to all callers, 10% document all calls in member notes and 5% return voicemail, email and written inquiries About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a... more ->
Description: Our client is looking for an enthusiastic Customer Service Representative that wants to be part of our fast passed and growing optical field! As a key component of our collaborative and dynamic Customer Success Team, the Customer Service Representative is responsible for acting as a trusted advisor for our customers. The primary focus of this position is a range of customer service activities including collaborating on cross functional solutions, driving customer adoption, and identifying additional value creation opportunities. If you enjoy a working environment where you will... more ->