Information Technology Services (ITS) at Old Dominion University is seeking a Full time Technical Support Professional to provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. This employee will exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.

Required qualifications include:

• Working knowledge of and ability to troubleshoot computer and mobile operating systems (Current and Past Versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment.
• Efficient time management to prioritize tasks and handle multiple projects and deadlines.
• Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.

Preferred qualifications include:

• Associates Degree or Higher in Computer Sciences or Information Technology-related discipline.
• Considerable information technology support experience in a corporate, administrative, or educational setting.
• Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager or Jamf.
• Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk.
• Custom configuration of a computer purchase to meet end-user requirements.
• Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy.
• Enterprise-level anti-virus/anti-malware suites.
• Virtualization technologies such as Citrix, VMWare and VirtualBox.
• Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop.
• Familiarity with Linux distributions, software and management tools.
• Basic Scripting in VBScript, Batch or Powershell.
• CompTIA A+, Network+ or Security+ certification.
• Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365.

Position opens March 20, 2023. To review required knowledge, skills, and abilities for this position and to submit an application, please visit http://jobs.odu.edu/postings/18235. AA/EOE